FAQs

1.  What is Illustra?
Illustra is a creative studio turning your moments into timeless faceless illustrations.

2. How do I contact Illustra?
You can reach us through:
Email: illustra.pk@gmail.com
WhatsApp: 0329-4265230

3. What are your business hours?
We are open 24/7.

4. How do I stay updated on Illustra news?
Follow us on Instagram (@illustra.pk) for the latest updates, product launches, and behind-the-scenes content.

1. How do I create an account?
Click “Sign Up” and follow the registration process.

2. I forgot my password. What do I do?
Click “Forgot Password” and follow password recovery instructions.

1. What types of illustrations are available?
We offer custom illustration services for frames, cards, gifts, and more.

2. How do I purchase a Product?
Explore our website, select a product and follow checkout instructions.

3. Can I request custom illustrations?
Yes, contact us on Instagram or email us with your custom request.

4.Is my photo safe and private?

Yes, your pictures are 100% private. We don’t share them anywhere without your permission, and they are automatically deleted once your order is complete.

1. What cities in Pakistan do you ship to?
We ship all our Pakistan

2. Do you ship internationally?
Not at the moment.

3.How long will my order take?

Orders are custom-made and prepared within 3–6 working days, with delivery taking an additional 2–3 working days.

4. Can I pick up my order instead of delivery?

Yes! Free pickup is available on weekends.

5. Can I get my order urgently?

If you need your order urgently, please message us on Instagram before placing your order. We’ll try our best to accommodate you.

1. What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfer, and JazzCash.

2. Is there an extra charge on Cash on Delivery?
Yes, due to tax policy, a 4% tax is added only on COD orders. There are no extra charges on Bank Transfer or JazzCash payments.

3. What is your refund policy?
Since all products are custom-made, we do not accept returns or refunds.

Please inspect your order as soon as you receive it. If the item is damaged, defective, or incorrect, contact us immediately so we can make it right. To process any damage claims, please make sure to record a video while opening the parcel, as it’s required for verification.